Refund and Cancellation Policy for Our Services
Effective Date: [1st January, 2022]
- Introduction This Refund and Cancellation Policy (“Policy”) governs all payments made to DROPUG (“we,” “us,” or “our”) for services purchased through our website or platforms. By completing a payment, you (“Client,” “Customer,” or “you”) acknowledge that you have read, understood, and agreed to be bound by the terms outlined below.
- General Payment Terms All fees for services, including but not limited to branding packages, web design projects, social media management retainers, consultation fees, and application fees for programs, are clearly stated at the point of purchase. Payment is required to initiate, secure, or continue service delivery as specified in the individual service agreement or product description.
- Service-Specific Policies Refund eligibility is determined by the nature of the service purchased:
- Digital Products & Completed Services:Fees for delivered digital products (e.g., final logo files, brand guidelines), completed projects, or rendered services are final and non-refundable.
- Retainer & Subscription Services:Monthly or ongoing service fees (e.g., social media management, website hosting) are non-refundable for the paid period. Cancellation will take effect at the end of the current billing cycle.
- Project Deposits:Down payments or deposits to secure project timelines and resources are non-refundable, as they reserve our capacity and initiate planning.
- Custom Project Fees:For custom projects (e.g., website development, full branding packages), refund eligibility is outlined in the specific project proposal or contract signed prior to payment. Typically, refunds are not issued for work already completed and delivered.
- Application/Administrative Fees:Non-refundable fees may be charged for applications, consultations, or administrative processing to ensure committed interest.
- Limited Refund Eligibility Refunds may be considered solely at our discretionin the following exceptional circumstances:
- Service Failure by DROPUG:If we fail to initiate or deliver the core service as explicitly defined in the service agreement, and the issue cannot be remedied.
- Technical Error:A duplicate charge or overcharge verified and confirmed by our payment processor due to a technical error in our system.
- Cancellation by DROPUG:If we cancel a service or program before its commencement.
- Process for Refund Requests All refund inquiries must be submitted formally.
- Contact:Submit a written request to fin@dropug.agency within 14 calendar days of the transaction or the incident prompting the request.
- Information Required:Include: Client name, service purchased, date of payment, transaction ID, and a detailed reason for the request.
- Review & Resolution:We will review the request against this Policy and any relevant service agreement. We may request additional information. If approved, refunds will be processed to the original payment method within 14 business days. All decisions are final.
- Cancellation of Services by Client Clients may request to cancel ongoing or future services by notifying us in writing. Cancellation will be processed according to the terms of the specific service:
- Project-Based Work:Cancellation may incur fees for all completed work and costs incurred up to the cancellation date, as per the project contract.
- Recurring Services:The service will continue until the end of the current paid billing cycle and will not renew.
- Modifications We reserve the right to modify this Policy at any time. Changes will be effective immediately upon posting the updated Policy on our website.